1100101N2 (ADTRAN)

ADTRAN Custom Extended Services schedules a Technical Support Engineer to remotely assist a customer installing ADTRAN hardware The Engineer will review the application prior to installation with the customer The Engineer will guide the customer through the installation and programming of the equipment at the scheduled installation time After the equipment is installed, the Engineer will assist with testing to assure proper operation within the customer's network If access is provided, the Engineer will remotely access the unit for configuration and/or testing purposes Installation must be scheduled with at least 5-business day notification before requested install date. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee Installation is expected to be complete within the same day it commences Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN Installations perfor